FORMS OF PAYMENT
ACCEPTED BY ZAREX.COM: Zarex.com accepts only MasterCard® and VISA®
charges for internet, FAX and telephone orders. Zarex.com accepts
personal checks and money orders for orders sent by mail. All
checks and money orders must be payable in U. S. Dollars and
must be negotiable at a U.S. bank. Zarex.com does NOT
ship retail orders COD or collect, nor do we ship retail orders
on an open account.
WHEN DOES
SHIPMENT OCCUR / WHEN ARE CHARGE CARDS CHARGED?: With rare exception,
orders are processed on the date stated on the front page of
the zarex.com webstore at the time the order is placed. This
date is updated frequently. With rare exception, Zarex.com processes
(charges) a customer's MasterCard® or VISA® account not
more than 24 hours prior to the date of shipment, and usually
processes charges on the same date as shipment.
WHAT IS THE
PRODUCT RETURN POLICY?: Zarex has an unconditional 30-day money back guarantee
on all products purchased from Zarex.com. If a product is reported
as defective, the customer may request a replacement or a refund.
When replacement is requested, Zarex may replace it only if additional
inventory is available to supply the replacement; otherwise,
Zarex shall issue a refund of the product purchase price. Zarex
will refund the full purchase price of products returned within
30 (thirty) calendar days from date of receipt; however, shipping
charges are NOT refundable. When a refund is issued, Zarex.com
credits the customer for the refund amount to the same charge
card account as was used to place the order.
HOW DO WE
SHIP?:
Zarex.com ships all orders to USA addresses by Priority Mail
(United States Postal Service). Zarex.com ships all orders to
Canada by First Class Mail. To all other countries, Zarex.com
ships by Global Priority Mail, and when Global Priority Mail
is not available to the destination country, Zarex.com ships
by Air Mail.
WHAT ARE THE
SHIPPING CHARGES?: Zarex.com has a flat postage fee that is applied
to each order, regardless of the size of the order. This flat
rate is $5.00 (US) for orders going to addresses in the USA and
Canada, and $10.00 (US) for orders going elsewhere.
WHAT TYPES
OF TAXES AND DUTIES ARE APPLICABLE ON MY ORDER?: The only taxes and/or
duties paid by USA customers are when customers receive their
order in the State of Indiana, and in this case, a 6% (six percent)
State Sales Tax is applied to the order. This tax is shown in
the on-line order form, but must be calculated on the FAX or
Mail order form. Customers outside the USA may be asked to pay
an import duty or other similar tax upon their orders at the
time of delivery. Taxes, duties and tariffs vary from country
to country, but are usually low for CD and other recorded audio
and video goods, and often, small CD orders are exempt from taxation.
WHEN CAN I
CONTACT ZAREX.COM BY PHONE?: Customer service may be had by telephone
(in the USA and Canada) at 1-800-336-2224 or, outside the USA
and Canada, dial USA phone 574. 271-9151. Normal hours of operation
at 9:00 a.m. to 4:00 p.m. Monday through Friday, Eastern Standard
USA Time. Messages pertaining to Zarex.com orders which are recorded
by customers at Zarex.com are usually returned the same day.
DOES ZAREX.COM
EVER REFUSE SERVICE TO CUSTOMERS?: Yes. Although Zarex.com rarely refuses
service, Zarex.com retains the right to refuse service to any
customer who has [a] offered false, bogus or stolen charge card
information in payment for an order, [b] tendered a check in
payment of an order which is refused by the issuing bank, [c]
a history of abusing the product return policy, [d] had frequent
incidents of lost or stolen merchandise at the delivery address,
[e] been abusive to Zarex Corp. customer service personnel, or
for any other reason.
DOES ZAREX
EVER SEND ADVERTISEMENTS TO MY EMAIL ADDRESS?: Yes, but very rarely.
By placing an order at Zarex.com, customers agree that they may
receive occasional unsolicited email from Zarex.com. However,
our email announcements to customers are infrequent. In the event
any customer receives advertising email from Zarex.com and does
not wish to receive it, we are happy to remove the customer from
our email list when the recipient notifies us by email.
DOES ZAREX
EVER SHARE MY CUSTOMER INFORMATION WITH OTHERS?: No. Zarex.com does not
share its customer information with any party or agency which
is not owned by Zarex Corporation. Therefore, the privacy of
our customers is assured.
